Website usage terms and conditions
The term ‘Tregawne or Tregawne Giftware’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
1 The content of the pages of this website are for your general information and use only. It is subject to change without notice.
2 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
3 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
4 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
5 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
6 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
7 From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
8 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
9 We cannot be held responsible for any damage caused by the customer changing pen refills or using refills or ink converters purchased from this site.
The information contained in this website is for general information purposes only. The information is provided by `Tregawne Giftware` and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Tregawne Giftware. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Tregawne Giftware takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
For further information on distance selling regulations, please visit Statutory Instrument 2000 No. 2334.
UK Delivery & Postal Charges
We aim to deliver as soon as possible from the time of your order. However lots of our gifts are handmade and may take longer. In most cases goods are shipped the same day by your choice of postage. Should your order take longer than expected, we will contact you immediately when we begin processing your order.
Tregawne offer free postage to Retail Customers in the UK when placing an order for £50.00 and over. Free postage will be sent by 2nd Class recorded. If you require your parcel to be delivered by Guaranteed Next Day Delivery then please tick this box as this will be chargeable. Please note Free Postage is not applicable to Trade customers, as our Trade customers already receive our best prices. Postage cost for Trade customers is based on the weight and value of the parcel and we may therefore need to charge additional postage cost if the chosen postage cost does not cover your parcel.
We offer the following Standard UK Postal charges for orders less than £50.00 (also applicable to Trade Customers)
1st Class Recorded @ £5.95
2nd Class Recorded @ £4.95
Next Day Special Delivery by 1 pm @ £9.95
Next Day Courier Service for parcels over 2 kg @ £12.75
Delivery & Postage charges outside the UK
We have taken an average Postage cost of £15.00 for Europe and £22.50 outside Europe, however, depending on the weight, size & country, this cost may vary. Tregawne reserve the right to amend the postage cost for sending any parcel abroad depending on the above. We of course will inform you should this be the case. Tregawne cannot be held responsible for any Postal delays when sending abroad as this is beyond our control.
Price for engraving 15 characters cost an additional £6.50 on most gifts which have a flat surface. We may need to charge an additional cost for postage for any specialist engraving, as we are unable to do this in house. Should this occur we will always notify you.
Engraved items may take longer and there may be occasions, beyond our control, where delays may occur. In these instances we will keep you fully informed of the progress. No credits or refunds will be issued for items which have been engraved correctly as per specified customer instructions, or incorrectly as per specified customer instructions.
We reserve the right to amend prices listed on this website at any time, and reserve the right to refuse orders for any incorrectly priced item.
Tregawne have always pride themselves on their quality and all items which leave our premises are fully checked and guaranteed against manufacturing faults. Tregawne will deal with any guarantee claims within a certain period in association with our suppliers, and reserve the right to inspect any item before agreeing to a refund or replacement. Please note Waldmann Silver Pens carry a 10 year guarantee against Manufacturers Faults.
If you placed an order with us via our website, or by email, telephone, or letter, the Distance Selling Regulations 2000 legislation gives you the right to cancel your order before delivery, and obtain a refund of the value of the goods purchased. However we must be notified in writing by letter or email immediately of your intention to cancel and, in the case of goods already dispatched, Tregawne reserve the right to withhold refund on postage incurred by us. You are then entitled to a refund as explained in the next section. Please note that this right of cancellation or return does NOT apply to items made to your particular specification in regard to personalized and engraved items.
Our delivery costs are not refundable unless products are faulty. Once your goods are received at our premises, they will be checked for fault/damage. A refund will be issued within 7 days.
Any faulty items or any discrepancies must be notified to Tregawne within 48 hours of receipt. In this case, you will be required to re-package the item in its original presentation box and packaging if possible . You will be liable for the security of the item in transit to our office, so please do ensure the goods are returned in secure packaging, using a recorded mail or special delivery service.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
Tregawne collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best possible service and from time to time information on our company or new gifts.
We will not e-mail you in the future unless you have given us your consent.
We will never share with any other party, your email address or any other information that you have given us.
We will give you the chance to refuse any marketing email from us in the future. Please do so in writing, so we can delete your details off our system.
The type of information we will collect about you includes:
* your name
* phone number
* email address
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a ‘cookie’ which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
Although we try and keep our prices up to date as much as possible, with daily fluctuation in silver & gold costs, there may be an additional sur-charge on top of the prices for gold and sterling silver gifts on our website. Please always check with us beforehand if the price is correct. Tregawne reserve the right to cancel an order should the price not be up to date. Item can be re-ordered once we have updated the price