PLEASE NOTE WE ARE UNABLE TO OFFER ANY ENGRAVING SERVICES DURING THE COVID-19 PERIOD
ENGRAVING DETAILS: Price for engraving 15 characters cost an additional £6.50 on most gifts which have a flat surface. We may need to charge an additional cost for postage for any specialist engraving, as we are unable to do this in-house. Should this occur we will always notify you if there are any further costs.
Engraved items may take longer and there may be occasions, beyond our control, where delays may occur. In these instances we will keep you fully informed of the progress. No credits or refunds will be issued for items that have been engraved correctly as per specified customer instructions, or incorrectly as per specified customer instructions.
Important notice about engraving Fonts -Unless height of letters and/or position of engraving are specified by the customer, we will engrave the item at our own discretion.
Please note engraving fonts show on the website are the printed versions, and may look different when engraved. This is just the difference between printing and engraving and the chosen font will have been applied.
We offer 6 different engraving fonts, but as not all engraving is done by ourselves, sometimes our other engravers does not have the same fonts. If this is the case they will always engrave to the nearest font possible. Please check with us beforehand if your specific engraving font can be met, as otherwise we cannot not be held responsible if there is a slight difference in font.
POSTAGE COSTS: Tregawne offer free postage to retail customers in the UK when placing an order for £50.00 + VAT and over. Free postage will be sent by 2nd Class recorded. Please note this only insures your parcel for up to £50.00. Should your parcel go missing with Royal Mail this would be the maximum amount we can claim back and refund you. It is therefore up to you, the customer to chose the correct postage value level. If you require your parcel to be delivered by Guaranteed Next Day Delivery or a specific date, then please inform us, as this will be chargeable. Please note Free Postage is not applicable to Trade customers, as Trade customers already receive our best prices. Postage cost for Trade customers is based on the weight and value of the parcel and we may therefore need to charge additional postage cost if the chosen postage cost does not cover it.
We offer the following Standard UK Postal charges for orders less than £50.00 (including postal charges for Trade Customers)
1st Class Recorded @ £6.50
2nd Class Recorded @ £5.50
Next Day Special Delivery by 1 pm @ £12.00
Next Day Courier Service for parcels over 2 kg @ £13.75
Delivery & Postage charges outside the UK
We have taken an average Postage cost of £18.00 for Europe and £22.50 outside Europe, however, depending on the weight, size & country, this cost may vary. Tregawne reserve the right to amend the postage cost for sending any parcel abroad depending on the above. We of course will inform you should this be the case. Tregawne cannot be held responsible for any Postal delays when sending abroad as this is beyond our control.